Welcome to our Frequently Asked Questions (FAQs) section. We've compiled answers to the most common queries to help you find information quickly and easily about Daisy Maison orders.
Before contacting us, please take a moment to browse through our FAQs. You may find an immediate answer to your question, saving you time and effort.
- All
- Delivery information
- General information
Need Help?
If you can't find the information you're looking for in our FAQs, we're here to help. Please send us an email at:
Our team will get back to you as soon as possible. We strive to respond to all inquiries within 1-2 business days.
Remember, checking the FAQs first is often the quickest way to get your answer. If you still need assistance afterward, don't hesitate to reach out via the email address provided above.
Delivery information
Our standard dispatch time is 5 – 7 working days (see individual product pages for current lead times as this may vary).
Express orders will be made and dispatched within 2-3 working days.
Super express orders will be made an dispatched the following working day (if ordered before 12pm)
During busier periods (ie Mother's Day/Christmas) our dispatch times can be up to 7-14 working days. These will be updated on our website at the time.
Collection from our studio may be available by prior arrangement.
We use Amazon 24/48 or Yodel 48 for all deliveries.
Amazon 24 aims to deliver items within 1 working day of dispatch. Tracked48 aims to deliver items within 2-3 working days of dispatch.
Dispatch notifications will be sent via text or email.
All delivery times are estimates. Please be advised that delays in the delivery service do occasionally take place however we do everything we can to assist in these cases.
DAISY MAISON CANNOT BE HELD RESPONSIBLE FOR DELAYS IN ADVERTISED ROYAL MAIL DELIVERY TIMESCALES.
All orders are boxed or suitably packed in padded envelopes.
Fragile items are protected from damage using environmentally friendly internal packaging. Where possible, we use recycled packaging materials.
As all of our products are handmade to order; items are non-refundable.
In the unlikely event an item contains an error or sustains damage during delivery, we will replace it and cover postage costs for returning the faulty product. Return of items should be made via The Post Office and packaging must be suitable to ensure damage does not occur during return transit and where possible, original packaging should be used. Cost of return will be refunded by us immediately. We must be made aware of faulty/damaged items within 48hrs of receipt.
We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.
Orders are delivered by courier and are subject to the terms and conditions of these third parties.
General information
Your order number is a 5-digit code. If you paid via PayPal it will be referred to as the Invoice ID, starting with a WC-
All order confirmations are automatically sent out after a transaction completes. We ask to please check all junk/spam/other folders.
If you have paid via PayPal your order number is the 5-digit Invoice ID, starting WC-, this is confirmation also that your order has gone through successfully.
We accommodate cats or dogs in our designs.
We accept all major credit/debit cards and Paypal payments.
As we use naturally occuring resource like pebbles, that does result in variation of colour/size.
Unfortunatley, we are unable to take specific request regarding pebble colour and size.
The offer must be applied in the same transaction.
If you have already placed an order, and it hasn't been dispatched, please call the office on 01253 607998, and we will do our best to assist.
For requests like this, we normally add a halo to the head.
When ordering, please specify in the personalisation boxes all names, and who the angel is and we will accommodate.
The frames hold an A4 size print.
Mainland UK orders are sent with Amazon 48 or 24 (express delivery) with full tracking and dispatch texts and emails provided.
Remote Areas (Northern Island/British Isles/Scottish Highlands) orders are sent with Yodel 48
**Tracking information is sent to the details submitted by customer(s) at point of purchase