Shipping policy

I don't know what my order number is

Your order number is a 5-digit code. If you paid via PayPal it will be referred to as the Invoice ID, starting with a WC-

I have not recieved my confirmation email

All order confirmations are automatically sent out after a transaction completes. We ask to please check all junk/spam/other folders.

If you have paid via PayPal your order number is the 5-digit Invoice ID, starting WC-, this is confirmation also that your order has gone through successfully.

What pets can you accommodate?

We accommodate cats or dogs in our designs.

I dont have a paypal account how can i pay?

We accept all major credit/debit cards and Paypal payments.

Can I have all light grey pebbles?

As we use naturally occuring resource like pebbles, that does result in variation of colour/size.
Unfortunatley, we are unable to take specific request regarding pebble colour and size.

I have already ordered, but would like to take advantage of an offer

The offer must be applied in the same transaction.

If you have already placed an order, and it hasn't been dispatched, please call the office on 01253 607998, and we will do our best to assist.

I would like to commemorate an angel-baby / lost family member on my print

For requests like this, we normally add a halo to the head.

When ordering, please specify in the personalisation boxes all names, and who the angel is and we will accommodate.

What size are the frames

The frames hold an A4 size print.

What postal company do you use?

Your courier and delivery option are shown at checkout. Northern Ireland orders travel with Royal Mail Tracked 24 or Tracked 48. Tracking details are sent when your order is dispatched.

How long will it take for my order to be made and dispatched?

Our standard dispatch time is 5 – 7 working days (see individual product pages for current lead times as this may vary).

Express orders will be made and dispatched within 2-3 working days.

Super express orders will be made an dispatched the following working day (if ordered before 12pm)

During busier periods (ie Mother's Day/Christmas) our dispatch times can be up to 7-14 working days. These will be updated on our website at the time.

Collection from our studio may be available by prior arrangement.

How long does shipping take?

Delivery times start after dispatch. For Northern Ireland, Express usually arrives the next working day; Standard usually takes 2–3 working days. These are estimates.

Dispatch notifications will be sent via text or email.

All delivery times are estimates. Please be advised that delays in the delivery service do occasionally take place however we do everything we can to assist in these cases.

DAISY MAISON CANNOT BE HELD RESPONSIBLE FOR DELAYS IN ADVERTISED ROYAL MAIL DELIVERY TIMESCALES.

How will my order be packaged?

All orders are boxed or suitably packed in padded envelopes.

Fragile items are protected from damage using environmentally friendly internal packaging. Where possible, we use recycled packaging materials.

Returns & Exchanges

As all of our products are handmade to order; items are non-refundable.

In the unlikely event an item contains an error or sustains damage during delivery, we will replace it and cover postage costs for returning the faulty product. Return of items should be made via The Post Office and packaging must be suitable to ensure damage does not occur during return transit and where possible, original packaging should be used. Cost of return will be refunded by us immediately. We must be made aware of faulty/damaged items within 48hrs of receipt.

Additional information

We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.

Orders are delivered by courier and are subject to the terms and conditions of these third parties.