FAQs…

I don't know what my order number is

Your order number is a 5-digit code. If you paid via PayPal it will be referred to as the Invoice ID, starting with a WC-

I have not recieved my confirmation email

All order confirmations are automatically sent out after a transaction completes. We ask to please check all junk/spam/other folders.

If you have paid via PayPal your order number is the 5-digit Invoice ID, starting WC-, this is confirmation also that your order has gone through successfully.

What pets can you accommodate?

We accommodate cats or dogs in our designs.

I dont have a paypal account how can i pay?

We accept all major credit/debit cards and Paypal payments.

I have already ordered, but would like to take advantage of an offer

The offer must be applied in the same transaction.

If  you have already placed an order, and it hasn’t been dispatched, please call the office on 01253 607998, and we will do our best to assist.

I would like to commemorate an angel-baby / lost family member on my print

For requests like this, we normally add a halo to the head.

When ordering, please specify in the personalisation boxes all names, and who the angel is and we will accommodate.

What size are the frames

The frames hold an A4 size print.

What postal company do you use?

Bracelets and personalised prints (with no frame) are sent Royal Mail 48.
NO tracking or dispatch emails provided with this service.

All other products are sent Royal Mail 48 or 24 (express delivery) with full tracking and dispatch texts and emails provided.

**Tracking information is sent to the details submitted by customer(s) at point of purchase