Our standard dispatch time is 5-7 working days (see individual product pages for current lead times as this may vary).
We do offer an express delivery service with s dispatch time of 2-3 working days. Delivery options are selected during checkout.
Collection from our studio may be available by prior arrangement.
We use Royal Mail 24/48 for the majority of deliveries.
Dispatch notifications will be sent via text or email.
All delivery times are estimates. Please be advised that delays in the Royal Mail delivery service do occasionally take place however we do everything we can to assist in these cases.
All orders are boxed or suitably packed in padded envelopes.
Fragile items are protected from damage using environmentally friendly internal packaging. Where possible, we use recycled packaging materials.
As all of our products are handmade to order; items are non-refundable.
In the unlikely event an item contains an error or sustains damage during delivery, we will replace it and cover postage costs for returning the faulty product. We must be made aware of faulty/damaged items within 48hrs of receipt.
We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.
Orders are delivered by Royal Mail and are subject to the terms and conditions of these third parties.