Our standard dispatch time is 5 – 7 working days (see individual product pages for current lead times as this may vary).
Express orders will be made and dispatched within 2-3 working days.
Super express orders will be made an dispatched the following working day (if ordered before 12pm)
During busier periods (ie Mother’s Day/Christmas) our dispatch times can be up to 7-14 working days. These will be updated on our website at the time.
Collection from our studio may be available by prior arrangement.
We use Amazon 24/48 or Yodel 48 for all deliveries.
Amazon 24 aims to deliver items within 1 working day of dispatch. Tracked48 aims to deliver items within 2-3 working days of dispatch.
Dispatch notifications will be sent via text or email.
All delivery times are estimates. Please be advised that delays in the delivery service do occasionally take place however we do everything we can to assist in these cases.
DAISY MAISON CANNOT BE HELD RESPONSIBLE FOR DELAYS IN ADVERTISED ROYAL MAIL DELIVERY TIMESCALES.
All orders are boxed or suitably packed in padded envelopes.
Fragile items are protected from damage using environmentally friendly internal packaging. Where possible, we use recycled packaging materials.
As all of our products are handmade to order; items are non-refundable.
In the unlikely event an item contains an error or sustains damage during delivery, we will replace it and cover postage costs for returning the faulty product. We must be made aware of faulty/damaged items within 48hrs of receipt.
We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.
Orders are delivered by courier and are subject to the terms and conditions of these third parties.